Tariff of charges

The following information on costs is taken from our ‘important information about our services document’, which will be provided at outset.

Initial advice summary

The first hour of any consultation will be at our expense and do note that we will never exceed 30 hours on a case without asking for your written permission to proceed.

We can include a written initial summary as part of our initial consultation.

We will tell you if VAT is payable on the cost of our service.

Advice services

Once you have agreed to engage our services the hourly rate is £200 to cover the costs involved with the work.

We always put a cap on the number of hours likely to be expended on a case before proceeding with any work.

The following sets out examples of charges for different types of work.

Retirement options

Review of your pension arrangements (at retirement) and advice on using your pension funds to provide you with a suitable capital and income solution to meet your needs (your living in retirement options).

This includes assessing your circumstances, provision of a cashflow analysis, research, design of an appropriate solution and implementing the recommendation.

Charged at £200 per hour.

For example: if we spend 10 hours on a case of this nature your adviser charge would be:

£2,000 (exc. VAT).

Your adviser charge is payable on receipt of our recommendations.

Advising on and arranging lump sum investments

This includes assessing your circumstances, research, design of an appropriate solution and implementing the recommendation.

Charged at £200 per hour.

For example: if we spend 10 hours on a case of this nature your adviser charge would be:

£2,000 (exc. VAT).

Your adviser charge is payable on receipt of our recommendations.

Advising on and arranging regular contribution investments

This includes assessing your circumstances, research, design of an appropriate solution and implementing the recommendation.

Charged at £200 per hour

For example: if we spend 2 hours on a case of this nature your adviser charge would be:

£400 (exc. VAT).

Your adviser charge is payable on receipt of our recommendations.

Later Life Financial Planning

We advise on methods to satisfy any care fees shortfall to provide you with an appropriate solution for later life financial planning.  

Our process includes assessing immediate needs annuities, drawing down on capital and deferred payment plans.

The analysis automatically includes a detailed cash flow analysis as well as obtaining medically underwritten quotations for the cost of an immediate needs annuity.

A written report details our recommendations and how we implement the recommended strategy.

Our fee for this service is £3,200. 

The fees are paid in three stages:

  1. An initial fee of £800.00 is payable upon application for medical underwriting purposes as well as gathering relevant personal information
  2. A further fee of £1,600 is paid on the creation of a cashflow analysis and presentation
  3. A balancing fee of £800 on acceptance of the strategy.

Fixed fee option

In some circumstances we can’t predict the number of hours likely to be dedicated to a case involving larger investment sums, multiple need areas or options for later life advice.

To overcome this uncertainty, we offer a fixed fee option.

We will always provide you with our best estimate of the number of hours that we expect to take in preparing our recommendations and documenting them in a suitability report.

The fixed fee option limits your commitment.

For example, if our initial assessment showed the number of hours was likely to exceed 30 hours where the hourly rate charge would surpass £6,000 (exc. VAT), we could agree the fixed fee option at outset.

The fixed fee option is £5,000 (exc. VAT) regardless of the number of hours entailed to complete the case.

If you are unhappy with our service

If you are unhappy with the service provided by our advisers and wish to complain, please let us know. You can contact us in writing (post or email) or by telephone. 

Our contact details are: 

  • Complaints Manager, Tenet Group Ltd, Lister Hill, Horsforth Leeds LS18 5AZ 
  • Email: complaints@tenet.co.uk 
  • Tel: 0113 2390011 

You can find more information by visiting the Tenet website: www.tenet.co.uk/making-a-complaint.

If you remain unhappy with the decision you may have a right to refer your complaint to the Financial Ombudsman Service. You can also refer your complaint if it has not been resolved within 8 weeks.